Privacy Policy

This Privacy Policy explains what personal data Velcàra collects when you use this site or place an order, why we collect it, and the rights you have over it. Velcàra (“we”, “us”) is the data controller for the information described here.

Information we collect

• Account & order data — name, email, shipping and billing address, phone number, and order history.
• Payment data — we never see or store your full card details. Payments are handled directly by Stripe and/or PayPal, who process this data under their own privacy policies.
• Usage data — pages visited, device and browser type, and similar analytics data, only collected if you accept analytics cookies (see our Cookie Policy).
• Communications — anything you send us via email or contact forms, including for customer support or returns.

Why we use it

• To process and fulfil your orders, including shipping and returns
• To respond to your questions and provide customer support
• To send order confirmations and shipping updates
• To send marketing emails, but only if you've opted in — you can unsubscribe at any time
• To meet our legal and tax obligations
• To improve the site, only using aggregated or consented analytics

Who we share it with

We share the minimum data necessary with the providers who help us run the store: payment processors (Stripe, PayPal), order fulfilment and logistics partners, our hosting provider, and email or marketing tools — only if you've opted in. We don't sell your personal data to anyone.

How long we keep it

We keep order and invoicing data for as long as required by applicable tax and accounting law. Account and marketing data is kept until you ask us to delete it or withdraw consent, whichever comes first.

Your rights

If you're in the EU/EEA, UK, or a jurisdiction with similar protections, you have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing — including withdrawing marketing consent at any time. To exercise any of these rights, contact us at privacy@velcarastudio.com.

Cookies

We use cookies for essential site functions, and — only with your consent — for analytics and marketing. Full details and your current preferences are available on our Cookie Policy page.

Changes to this policy

We may update this policy as the business or the law changes. Material changes will be reflected here with an updated date at the top of this page.

Contact

Questions about this policy or your data? Email us at privacy@velcarastudio.com.