Refund Policy

We want you to be happy with what you ordered. This page explains how returns, exchanges, and refunds work at Velcàra.

Eligibility for returns

We accept returns within 14 days of you receiving your order. To be eligible, an item must be:

• unworn or unused, with all original tags attached
• in its original packaging
• accompanied by your order number or proof of purchase

Items that don't meet these conditions may be refused or subject to a deduction for reduced value.

Return shipping

Return shipping is your responsibility, and the cost will be deducted from your refund. Please don't send an item back before requesting a return through us — items sent without a return request will not be accepted.

Non-returnable items

• Items marked as final sale at the time of purchase
• Gift cards

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take a few additional days to show the funds.

Damages, defects & wrong items

Please inspect your order as soon as it arrives. If an item is defective, damaged in transit, or not what you ordered, contact us immediately — we'll sort it out at no cost to you, including return shipping for our mistake.

EU 14-day right of withdrawal

If your order is shipped within the European Union, you have a statutory right to cancel or return it within 14 days of delivery, for any reason, without needing to justify yourself. This right applies in addition to — not instead of — the returns process above. Items must be returned in the same condition you received them (unworn, tags attached, original packaging).

Exchanges

We don't process direct exchanges yet. The fastest way to get a different size or item is to return the original (as above) and place a new order.

How to start a return

Email us at hello@velcarastudio.com with your order number and the reason for the return. We'll confirm your return is eligible and send you the return address and instructions.